“Damage Waiver Fee” at the Hyatt hotel invites damage…

We’ve seen all kinds of weird fees added to hotels, including resort fees, destination fees, COVID-19 fees, and even hydro fees…but now comes a new one from a Hyatt hotel in Hawaii : damage waiver fee. And the sad thing is that insane charges could easily cause a lot more damage…

Damage waiver fee at Hyatt Maui begs guests to damage room…

The Point of Mauna Lania Destination by Hyatt residence in Hawaii, prominently discloses the following $79 costs for all reservations:

Damage Waiver covers the registered guest and other persons authorized in writing to reside at the vacation rental residence overnight in connection with the reservation for up to $1,500.00 of accidental damage to the vacation rental residence or its contents (such as furniture, fixtures, and appliances), but not the Registered Customer’s personal items, so long as the Registered Customer reports the incident to Destination Residences Hawaii LLC prior to departure.

That’s a pretty high (frankly obscene) insurance rate that only covers $1,500, especially for short trips. It’s also a little onerous that any damaged or missing items have to be reported before departure – I imagine damage would innocently go unnoticed, like if a child broke a lamp or made a dent in the fridge and then didn’t tell parents (as a father of two children, I speak from experience…).

Serious question. Isn’t it reasonable (sad, but reasonable) to conclude that this will invite people to be careless? While the policy excludes “intentional” damage, how is it possible to prove that the TV was deliberately dropped and shattered or that those scratches on the Sub-Zero refrigerator were malicious?

I doubt many will deliberately inflict damage, but the human mentality is strange – users on FlyerTalk discuss how they can now damage the room and get away with it. We are evil creatures…

CONCLUSION

Holding customers responsible for damages is appropriate, but charging them an absurd price for insurance that they can choose to reject is unconscionable. I hope Hyatt pressures this Mauna Lani Point to waive this mandatory fee.

(H/T FlyerTalk Going through One mile at a time)

Comments are closed.